Refund policy

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Returns & Replacements Policy

3CHIC — Designed to Belong.
Last Updated: 24 June 2026

We want every 3CHIC piece to arrive in perfect condition. If your product arrives with a manufacturing defect, fault, or if an incorrect item has been sent, we'll work with you to replace it promptly.

This policy applies to purchases made through www.3-chic.com and is operated by Celestial Group FZC LLC ("3CHIC", "we", "us", or "our").

1. Eligibility for Replacements

Replacements are provided only in the following circumstances:

  • The product has a manufacturing defect.
  • The product has a fault that affects its intended use.
  • An incorrect product was sent by 3CHIC.

Any such issue must be reported within 3 days of delivery.

We do not accept returns, replacements, or exchanges for:

  • Change of mind.
  • Incorrect product selection.
  • Incorrect colour selection.
  • Incorrect quantity ordered.
  • Buyer's remorse.
  • Minor variations in colour caused by screen displays.
  • Minor variations in finish, texture, or dimensions that are a natural result of the manufacturing process.
  • General wear and tear resulting from normal use.

Requests submitted more than 3 days after delivery will not be eligible for replacement.

2. How to Request a Replacement

If you believe your product is eligible for replacement, please contact us within 3 days of delivery.

Your request should include:

  • Order number.
  • Description of the issue.
  • Clear photographs showing the defect, fault, or incorrect item.

Please do not return any item without first receiving written confirmation from 3CHIC.

3. Inspection and Approval

Once we receive your request, we will review the information provided and may request additional photographs or information where necessary.

If the product is confirmed to have a manufacturing defect, fault, or if an incorrect item was supplied, we will approve a replacement.

3CHIC reserves the right to determine whether a reported issue qualifies under this policy.

4. Replacements

Approved replacement items will be produced and dispatched as soon as reasonably possible.

Replacement products will be provided at no additional cost to the customer.

No refunds will be issued under this policy.

5. Return Shipping

Where a replacement is approved due to a manufacturing defect, fault, or an incorrect item supplied by 3CHIC, we will arrange or cover the reasonable cost of return shipping where required.

Returns sent without prior approval may not be accepted.

6. Product Variations

We make every effort to display our products and colours as accurately as possible.

However, due to differences in screens, devices, and display settings, actual colours may vary slightly from those shown online.

As many 3CHIC products are manufactured using additive manufacturing processes and finished by hand, minor variations in surface texture, finish, or dimensions may occur. These characteristics are a natural part of the production process and are not considered defects.

7. Contact Us

If you believe your product is defective, faulty, or incorrect, or if you have any questions regarding this policy, please contact us:

Celestial Group FZC LLC

Business Centre, Sharjah Publishing City Free Zone,
Sharjah, United Arab Emirates

Email: care@3-chic.com

Designed to Belong.