Shipping policy
Shipping Policy
3CHIC — Designed to Belong.
Last Updated: 24 June 2026
We want your 3CHIC pieces to arrive in good time and in perfect condition. This Shipping Policy explains where we ship, how long it takes, and what you can expect along the way.
This policy applies to purchases made through www.3-chic.com and is operated by Celestial Group FZC LLC ("3CHIC", "we", "us", or "our").
1. Where We Ship
We currently deliver across the United Arab Emirates.
If your destination is not available at checkout, we may not yet offer delivery to that location. We are continuously expanding our delivery network and hope to serve additional regions in the future.
2. Processing Time
Some of our products are kept in stock, while others may be produced or prepared to order.
- Items are typically dispatched within 1 business day.
- Custom, made-to-order, or large quantity orders are typically prepared for dispatch within 3–7 business days, depending on the order requirements and quantity.
If your order contains a combination of in-stock and made-to-order items, we may ship them together once all items are ready or send them separately where appropriate.
Processing time is separate from delivery time.
Orders are processed Monday through Friday, excluding UAE public holidays.
3. Delivery Time
Once your order has been dispatched, estimated delivery times are:
United Arab Emirates: Typically delivered within 1 business day after dispatch.
Delivery times are estimates only and may vary during public holidays, peak periods, adverse weather conditions, courier disruptions, or other circumstances outside our control.
4. Shipping Costs
United Arab Emirates: Free delivery on all orders.
Shipping costs are included for all deliveries within the UAE.
5. Multiple Shipments
In certain situations, your order may arrive in more than one shipment. This may occur when an order contains products with different preparation times or when separate shipments help us deliver your order more efficiently.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
You may use the tracking details provided to follow the progress of your shipment until delivery.
7. Incorrect Address or Failed Delivery
Please ensure that your shipping address, contact number, and delivery details are accurate at checkout.
3CHIC is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
If a shipment is returned to us due to an incorrect address or unsuccessful delivery attempt, additional shipping charges may apply before the order can be resent.
8. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.
Where possible, retain the original packaging and provide photographs of the issue to help us assess and resolve the matter promptly.
For additional information, please refer to our Refund Policy.
9. Delivery Delays
While we make every effort to meet the estimated delivery times stated above, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include courier delays, public holidays, severe weather conditions, customs procedures, transportation disruptions, or other unforeseen events.
Delivery dates are estimates and cannot be guaranteed.
10. Sanctions and Restricted Destinations
3CHIC will not trade with, supply products to, or provide services to countries, individuals, or entities subject to applicable sanctions or restrictions under the laws and regulations of the United Arab Emirates.
11. Contact Us
If you have any questions regarding your order, delivery, or this Shipping Policy, please contact us:
Celestial Group FZC LLC
Business Centre, Sharjah Publishing City Free Zone,
Sharjah, United Arab Emirates
Email: care@3-chic.com
Designed to Belong.